How to Run HOA Meetings That Build Trust, Not Tension
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The fastest way to damage trust and delay or derail association operations is to conduct meetings that feel chaotic, secretive, or unsafe. In this episode of Take It To The Board, host Donna DiMaggio Berger is joined by producer Claude Jennings as she walks listeners through the practical mechanics of conducting effective board, committee, and membership meetings. Important takeaways include: starting and ending on time; choosing the right person to chair the meeting; sticking to a clear agenda; and setting expectations that respect people’s time.
Donna also discusses the issues that usually spark drama: refusing to address the elephant in the room, letting misinformation spread, and trying to “translate” technical reports when professional advisors should present that information. Whether you’re dealing with amendments, engineering reports, covenant enforcement or maintenance/improvement projects, Donna explains why your best safety net is bringing the appropriate expert into the room and why the most powerful words can sometimes be, “I don’t know, I’ll follow up.” For virtual and hybrid HOA meetings, she covers tech checks, naming expectations for owner devices, whether chat should be disabled, and how meeting recordings can shape your community’s reputation and even property values.
Then Donna tackles the harder cases: what counts as a de facto meeting when a quorum of directors discuss association business outside a duly noticed meeting, when closed meetings are permissible and how to respond when meetings go off the rails. You’ll learn the concrete strategies to employ such as participation rules, civility codes, and even police presence as needed.
Conversation Highlights:
- Setting realistic meeting times
- Preparing remarks on tough topics
- Addressing the elephant in the room and correcting misinformation calmly
- Avoiding “playing expert” and bringing in engineers, accountants, lawyers when needed
- Running Zoom and hybrid meetings with clear guardrails on chat, cameras, and recordings
- Understanding de facto meetings when a quorum talks business informally
- Knowing when closed meetings are allowed and why notice still matters
- Using owner participation rules, civility codes, and defined scope of authority for committees to prevent derailment
Related Links:
- Podcast: Mind Your Manners: Restoring Respect in Condo, Cooperative and HOA Communities
- Podcast: A Board Members’ Guide to Unexpected Issues – Your Questions Answered
- Article: Maintaining Order—Managing Conflict in Community Associations
About Take It To The Board
Think you know what community association life is all about? Think again. Residents must obey the rules, directors must follow the law, and managers must keep it all running smoothly. Take It To The Board explores the reality of life in a condominium, cooperative or homeowners’ association, what’s really involved in serving on its board, and how to maintain that ever-so-delicate balance of being legally compliant and community spirited. Leading community association attorney Donna DiMaggio Berger acknowledges the balancing act without losing her sense of humor as she talks with a variety of association leaders, experts, and vendors about the challenges and benefits of the community association lifestyle.
If you’ve got a question, Take It To The Board with Donna DiMaggio Berger – We Speak Condo & HOA!
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